Thread:Stormfur1/@comment-28444465-20160512203546/@comment-25997308-20160512233011

Nobody here works for SSO. My advice is to make sure the card you are using has enough money on it to make the transaction. If it still doesn't work, you or your parent should try linking the card to PayPal and paying for it that way. If none of these steps work, THEN try mailing SSO.

You can message them here: https://www.starstable.com/en/support

Good luck :)